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Biography

Dennis Folden

Industry veteran...

Articles by
Dennis Folden

Page 1
CSP Magazine

Industry View: Get Ready to Innovate

The c-store industry has risen to many challenges. We have added a variety of food options, many prepared in-house or delivered fresh daily. We’ve ramped up the selection and quality of product in our stores and expanded our beverage offerings. But is it enough?

CSP Magazine

Industry View: Where Is the Silver Lining?

The image of the convenience-store industry continues to change and more readily address the changing market. Market leaders are building bigger and brighter stores and offering higher-quality food products. These competitive forces elevate the entire industry.

CSP Magazine

Industry View: Beyond the Breach: A Loss of Trust

The recent credit-card data theft at Target is a striking reminder of how tightly our retail brand name is tied to the trust of our customers and how it can be shattered in an instant with the loss of our customers’ data.

Happy Employees = Happy Customers

To succeed in the convenience store industry, it is crucial to understand how customers connect with the business.

CSP Magazine

Traits of Industry Top Performers

This issue of CSP on p. 49 identifies the industry’s top 25 chains. Top performers in the convenience industry often share the same characteristics.

CSP Magazine

How to Take Control of Information

 In our industry, the current availability of analytics and forecasting tools can provide a retailer with a significant competitive advantage. I wish those tools would have been available early i...