Mitch Morrison
Vice President of Retailer Relations...
Articles by
Mitch Morrison
Page 17Editor's Note: Fighting Over Minimum Wage
Pay raises are inciting demonstrations across parts of the country. Specifically, thousands of frontline workers, including those who are the face of our retail brands, contend they are not making a livable wage. In cities such as Seattle and Chicago, these folks are pushing for as much as $15 per hour. As a result, we as a country are being asked to assess our values. The questions are many, and the solutions are vexing.
Editor's Note: Friendly Skies Again?
We’re in the business of customer service. How long does it take you to repair the blemishes of your business, especially those most offensive to your customers?
We live in a business climate of group thought and collaboration, born in response to excessive hierarchical decision-making. Teamwork and open communication breed positive morale, expand ideas and give rise to initiatives that otherwise might remain imprisoned. Idea factories make wonderful labs for working inter- and intra-departmentally, to brew brilliance and keep everyone animated and invested. But something is missing: quiet.