Mystery Shop 2025: Back-to-back wins for Nouria
For the second year in a row, Nouria earned first place in CSP's annual Mystery Shop audit. Read more about Nouria's success, as well as second- and third-place runners up ExtraMile and Rutter's, to learn what it takes to create a chain that wins with customers.
Show Guide 2025: Sweet home Chicago
The NACS Show returns to Chicago after last year’s stop in Las Vegas. Here is CSP’s guide to events, education, trends and things to do while visiting the Windy City.
Coffee’s one-year penetration growth is up 0.5% since the first quarter of 2025 but down 5.2% over the last five years, according to CSP sister research arm Technomic, Chicago. Coffee is offered in 40.7% of quick-service restaurants, 33% of fast-casual establishments and, not surprisingly, 100% of convenience stores.
How do you join an already successful company and enhance it even further? Ask Darren Rebelez, president and CEO of Casey’s General Stores Inc. and winner of CSP’s 2024 Retail Leader of the Year. Here's how the convenience-store leader has grown the business by prioritizing teamwork, acquisitions and focusing on the customer.
Of this year’s Mystery Shop final scores, five convenience-store chains scored 95% or better, while last year’s final scores included three chains that scored above 95%. The lowest score this year was nearly 3 percentage points higher than that of 2023, highlighting improvement in standards across the industry.
The Outlook Leadership conference, is the pinnacle event in the convenience industry. It brings together influential decision-makers and financial partners in a setting tailored for focused networking. Gain insights from exceptional thought leaders and experts who have adeptly navigated and capitalized on the varied landscape of our industry.