Technology/Services

7-Eleven Taps JDA for Supply Chain

Retailer maintains superior fill rates and decreases inventory costs

IRVING, Texas -- 7-Eleven has employed JDA Software’s products to manage its inventory and streamline its supply chain processes.

The retailer has made use of the JDA Demand, JDA Fulfillment and JDA Order Optimization, all in the software-supplier’s cloud. 7-Eleven went to JDA for a more in-depth look at its inventory in order to reduce out-of-stocks and decrease expiries.

“We have become a team of high-performing, value-added planning aficionados that has achieved extraordinary changes in a short period of time,” said Dean Burkett, 7-Eleven director of demand planning. “JDA has put 7-Eleven in a position to take control of our inventory, allowing us to maintain our expected 99 percent fill rates, while managing our product expiry/write-offs down to one percent of our inventory holding costs.”

The deployment, which has been managed by JDA partner Cognizant for all technical aspects into and out of 7-Eleven’s main Enterprise Resource Planning system, has given the company better insight into its inventory as part of the planning process, and driven efficiencies across order planning and demand forecasting.

7-Eleven has been able to cut order lead so stores can order items on their first order date. Overall, the deployment enables 7-Eleven to be more proactive with its suppliers about reducing costs across the supply chain.

“By achieving operational excellence, convenience store retailers can gain market share, increase profitability and ultimately enhance the customer experience,” said Terry Turner, JDA president of North American retail. “With JDA, 7-Eleven is increasing demand visibility across its stores and with its suppliers. Creating one consistent view of demand and inventory across its stores and distribution centers optimizes inventory levels and increases inventory turns, while leading to higher levels of customer satisfaction.”

7-Eleven Inc. is the largest chain in the convenience-retailing industry. Based in Irving, Texas, 7-Eleven operates, franchises or licenses more than 63,000 stores in 18 countries, including 10,900 in North America. Known for its brands such as Slurpee, Big Bite and Big Gulp, 7-Eleven has expanded into salads, side dishes, cut fruit and protein boxes, as well as pizza, chicken wings, cheeseburgers and hot chicken sandwiches.

JDA Software is the leading supply chain software provider powering today’s digital transformations. We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty. More than 4,000 global customers use JDA’s end-to-end software and software-as-a-service products.

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