Casey’s General Stores is expanding its partnership with SoundHound AI, whose voice artificial intelligence (AI)-powered ordering agent technology is in more than 2,600 of Casey’s 2,900-plus locations, SoundHound said Thursday.
Using Santa Clara, California-based SoundHound’s technology, Casey’s stores can answer incoming calls for pizza even during peak meal times, reducing missed orders and long hold times while ensuring customers can place orders quickly and accurately, SoundHound said.
“Casey’s is focused on delivering convenient, high-quality guest experiences, and AI technology helps improve both customer service and operational efficiency, getting orders straight to the kitchen,” SoundHound said. “With fewer interruptions, this allows team members to focus on preparing food and serving guests in-store.”
- Casey’s is No. 3 on CSP’s 2026 Top 40 update to the 2025 Top 202 ranking of U.S. c-store chains by store count. Watch for the full 2026 Top 202 ranking in June.
SoundHound’s AI-powered ordering agents have handled more than 21 million customer interactions at Casey’s, processing millions of food orders, SoundHound said.
Ankeny, Iowa-based Casey’s is focused on making it easier for employees to deliver quality and convenience for customers, especially during peak ordering times, said Sanjeev Satturu, senior vice president, chief information officer at Casey’s.
“Expanding our partnership with SoundHound allows us to scale a proven solution that improves the guest ordering experience and helps our team members operate more efficiently across thousands of locations,” Satturu said.
SoundHound’s voice AI technology is trained on Casey’s menu and designed to understand natural human speech, allowing customers to place orders conversationally, just as they would with a team member, SoundHound said. In addition to taking orders, the AI agents can answer menu-related questions, provide information about specials and promotions, and assist with common store inquiries.
Casey’s, a Fortune 500 company, operates more than 2,900 c-stores in the greater Midwest under the Casey’s and goodstop brands and in Texas under the Lone Star Food Stores and CEFCO brands. The company is the third-largest convenience-store retailer, the fourth-largest holder of liquor licenses and the fifth-largest pizza chain in the United States.
SoundHound powers more than 15,000 locations with its voice and conversational AI technology.
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