WESTLAKE, Texas — Several ongoing upgrades to Core-Mark’s technology platform are transforming delivery into a totally paperless experience at each of its 43,000 customer locations.
The newest enhancement is Track My Order, which is on schedule to launch this spring. Using GPS tracking, it will enable customers to receive real-time updates on their delivery status by email or text. With more accurate information on estimated time of arrival, retailers can better plan and coordinate staffing hours in receiving.
When it becomes available, customers will be able to access Track My Order from Core-Mark’s website by selecting the link to Core-Source, a customer resource portal.
“Accurate, real-time tracking helps take the guesswork out of the warehouse receiving process,” said Chris Bayley, director of sales technology for Core-Mark. “With Track My Order, customers will get the delivery information they need, when they need it.”
Other Core-Mark technology operational enhancements intended to optimize the delivery process:
- Proof of Delivery (POD). Core-Mark drivers use handheld scanners with POD technology for delivery verification. Once each full case or tote is scanned, the manifest is updated. At the completion of the delivery, the driver submits the customer confirmation authorization with a digital signature. If any items on the manifest aren’t scanned, the driver and customer are immediately aware of the discrepancies. Drivers are able to issue credits for specific items on the spot, rather than requiring customers to call customer service. The technology is also used to scan preapproved returns using Core-Mark’s Automated Pickup System (APUS).
- Delivery Check-In. This is the customer’s mobile version of electronic delivery verification. Using one of Core-Mark’s mobile apps (OrderPro for iOS devices and DroidPad for Android devices), customers can access their delivery invoices by date or order number. By immediately viewing the delivery invoice for each case and item scanned, they will electronically verify exactly what was received during that delivery.
- E-Receipts. The final step in the paperless delivery experience, E-Receipts lets customers access their updated delivery invoices via the Core-Source portal. Any changes, credits and APUS pickups from the most recent delivery transaction are detailed and any questions can be addressed immediately. E-Receipts are formatted for printing.
Westlake, Texas-based Core-Mark is a marketer of food and broad-line supply products to the convenience-retail industry in North America. Founded in 1888, the company offers a range of products, marketing programs and technology programs. Core-Mark services traditional convenience retailers, grocers and big-box merchants, supercenters, drug, liquor and specialty stores, and other stores that carry convenience products.