A few months ago, the unprecedented coronavirus pandemic forced restaurants across the country to close their dining rooms for an indefinite period. While some operators chose to stay closed entirely, many others instead shifted their business models to support takeout- and delivery-only service.
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The Bottom Line: Consumers have shifted dining toward convenience or occasions, and that has created havoc for full-service restaurant chains. How can these companies get customers back?
The Bottom Line: With word that the chain’s unit volumes took a nosedive last year, its future, and that of its operators, depends on what the brand does next.
Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.