Live coverage of the week’s top games, the latest music and great food comprise the coveted ambiance at Mission Taco Joint. Serving up “a unique street taco experience” with a dash of West Coast flair, this popular foodie spot has blossomed into a full-service restaurant chain and now proudly serves five locations spanning from St. Louis to Kansas City.
But the bottom line doesn’t stop at good food and flavorful drinks. Mission Taco Joint strives to preserve customer experiences whenever possible. Mission Taco Jont’s director of operations, Alex Bandera, is among staff who understand that protecting Mission Taco Joint’s brand and long-standing performance is critical to commercial success. So when the lifeblood of the business – the internet connectivity – started to lag and drop in and out, Mission Taco Joint’s management reached out to RocketFailover™ for a solution.
The challenge
With so many customer elements depending on reliable internet connectivity (POS systems, guest Wi-Fi, cable, music streaming, back-office operations, etc.), experiencing internet outages during peak business hours was not only challenging to staff but frustrating for customers as well.
The solution
RocketFailover Fusion™ was the ideal choice for Mission Taco Joint. Fusion is a RocketFailover solution that is capable of delivering a failover internet connection in seconds. Designed for multi-location or chain restaurants, Fusion is an affordable option for businesses that have existing dual-WAN capable firewalls, or for businesses with more complex network needs. The Fusion option allows for segmentation so that businesses can prioritize key internet systems during downtime events.
By implementing RocketFailover Fusion, all five Mission Taco Joint locations experience a high-performance solution that allows an internet failover connection to keep their operations online without their customers noticing a thing. With seamless, automatic connectivity, all five locations stay online 24/7 without incident.
RocketFailover also comes with iStatus® which is an intelligent monitoring platform. iStatus provides online and on-the-go access to a top-down organizational network view, rich historical analytics, and common-language alerts for Mission Taco Joint. Complete with IntelligentAlerts™, Bandera can effortlessly monitor each location’s connection even if they are from the office. With multiple restaurants spread across a geographic area, Mission Taco Joint has peace of mind with iStatus ConnectionValidation™ to assure them that all stores are running as they should when it comes to Internet connectivity.
The implementation
With preconfigured, Live-In-Five™ hardware and RocketFailover engineers standing by, Mission Taco Joint was able to roll out 4G backup connectivity to all locations within a matter of a few hours – no service interruption for guests. Because Mission Taco Joint already had devices to filter internet traffic, RocketFailover Fusion was an effortless add-on to their business continuity plan.
The results
Since implementing a secondary internet connection with RocketFailover, Mission Taco Joint’s five locations have successfully eliminated their Internet downtime. By allowing RocketFailover to enhance their customer experience, Mission Taco Joint has been saved from several multi-day outages in key locations.
This post is sponsored by RocketBroadband™