Paytronix Enables Quick Customer Surveys

Partnership with Yumpingo gives brands insights about digital users
convenience store mobile loyalty survey
Photograph: Shutterstock

NEWTON, Mass., and AUSTIN, Texas — Paytronix and Yumpingo, a review platform, are partnering to deploy Yumpingo’s proprietary one-minute reviews to restaurant and convenience-store customers when using Paytronix Order and Delivery.

Yumpingo’s experience management functionality, combined with the Paytronix digital ordering platform enables brands to pinpoint specific actions for their teams to focus on in order to affect customer satisfaction, traffic and sales.

“The Paytronix platform is renowned for delivering relevant, personal experiences, at scale, that help brands create amazing frictionless experiences,” said Andrew Robbins, co-founder and CEO of Paytronix Systems. “Now, with the Yumpingo integration, Paytronix is enabling our clients to gather even more granular, real-time data and uncover actionable insights that can be used both to optimize the guest experience and to fine-tune overall operations.”

Yumpingo’s omnichannel method of capturing customer satisfaction data allows brands to track menu performance and service execution at the dish, shift, location, region and brand levels to make improvements over time and drive consistency across all service styles and operations, from customer greetings to order accuracy. Yumpingo’s smart survey allows brands to capture guest feedback quickly at scale and is sentiment-tailored based on customer satisfaction, so brands can pinpoint the exact reasons motivating every piece of customer feedback.

“Our partnership with Paytronix delivers a turnkey step change in guest engagement and customer experience management that together empowers and aligns restaurant teams to deliver their best food and service every day,” said Gary Goodman, CEO and founder of Yumpingo.

Yumpingo is a customer experience management platform that enables hospitality teams to make faster, more confident business decisions that matter most to their customers. It captures real-time customer satisfaction data and delivers prescriptive, actionable insights. The company is based in Austin, Texas.

Based in Newton, Mass., Paytronix is a provider of software-as-a-service customer experience management for restaurants and convenience stores. Through its software design and integrations with more than 30 widely used point-of-sale (POS) systems, Paytronix works with more than 1,800 brands across 34,000 locations, giving them the flexibility to deliver unique customert experiences. Paytronix delivers artificial intelligence features that motivate increased visits and spending throughout the customer journey.

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