PDI Technologies is introducing an embedded artificial intelligence (AI) solution, PDIQ, in a phased external rollout, the company announced Thursday.
PDIQ will embed AI inside workflows across PDI’s portfolio, including enterprise resource planning (ERP), point-of-sale (POS), loyalty and other business solutions and services that serve convenience retail, petroleum wholesale and adjacent markets.
The technology automates routine tasks, coordinates workflows across customer solutions with ready-made connectors and delivers personalized insights. In addition, PDIQ leverages existing data and systems of record to power intelligent agents that can plan, recommend and take action, Atlanta-based PDI said.
PDIQ features:
- Built in, not bolted on: AI is integrated directly into existing PDI applications, with access through the MyPDI portal and tools for creating or using AI agents.
- Proven performance: The system has already been used internally with measurable results and will be expanded to customer environments.
- Operational governance: Includes human oversight, controlled data usage and full tracking of system actions.
- Connected scalability: Designed to work with multiple AI models and adapt as underlying technology evolves.
- Human empowerment: Automates routine tasks while keeping users in control, allowing focus on more complex work.
“Operators want to modernize, but they demand practical performance and clear governance from AI they can trust,” said Jimmy Frangis, CEO of PDI Technologies. “With PDIQ, we’re bringing intelligence into the core workflows that run this industry and helping customers unlock tangible operational gains.”
Before releasing PDIQ to customers for beta testing, PDI has deployed the technology across its own operations, with demonstrated use cases spanning engineering, customer support, sales and other corporate functions.
“PDIQ builds on decades of industry experience, and we’ve partnered with leading infrastructure and model providers to assemble what we believe is the strongest AI foundation in our end markets,” said Linnea Geiss, chief operating officer at PDI Technologies. “With more than 400 AI‑certified engineers internally, 600 intelligent agents in active use and a flexible skills marketplace, we’re designing PDIQ for complex industries where reliability and execution matter most. Bringing this experience natively into our product suite gives customers the most natural, low‑friction way to begin benefiting from AI today.”
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