Technology/Services

Pete’s of Erie to Adopt Gilbarco Self-Checkout

All locations adding Passport Express Lane
convenience store self-checkout
Photograph courtesy of Gilbarco Veeder-Root

PARSONS, Kan. — Pete’s of Erie Inc., a convenience store retailer with 50 stores across Kansas, Oklahoma and Missouri, plans to install Gilbarco Veeder-Root's Passport Express Lane self-checkout system in all locations, along with Crane Payment Innovations (CPI) Paypod cash recyclers.

  • Pete's of Erie is No. 139 on CSP's2021 Top 202 ranking of U.S. c-stores by store chains by store count. Watch for the 2022 Top 202 ranking in the June issue of CSP magazine and in CSP Daily News.

“Busy stores create new challenges in the shopping experience and we’re no different,” said Doug Mercer, information technology director for Parson's, Kan.-based Pete’s of Erie. “Self-checkout allows us to maintain the standards our customers have come to expect. We chose Express Lane for its intuitive design and c-store specific features, including fuel purchasing.”

Express Lane offers a range of functions made for the unique scenarios c-stores experience, including pre-pay and post-pay fuel sales. This allows customers to pump gas, scan items and order food in one transaction.

According to CPI, four out of 10 consumers will abandon a purchase due to long lines, and Forbes research shows 85% of shoppers believe self-checkout is faster than cashier-guided transactions.

“Self-checkout is not a new concept for shoppers, but it is new to the c-store environment,” said Mike Brenner, product marketing manager for Gilbarco Veeder-Root. “A successful self-checkout launch requires a team effort and, of course, the right tools for the job. Pete’s of Erie is a prime example of how retailers should implement and execute self-checkout strategies in the c-store setting.”

Along with forecourt integration, Express Lane handles complicated transactions including the sale of age-restricted items. The design and user interface for employees is meant to make checking identification and scanning items simple. Express Lane also supports all payment networks.

Gilbarco Veeder-Root, based in Greensboro, N.C., specializes in retail and commercial fueling operations, offering a range of integrated products from the forecourt to the c-store and head office. Major product lines include fuel dispensers, pump media, point-of-sale (POS) systems, payment systems, tank gauges and fleet management systems.

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