Pilot Flying J Deploys New NCR Architecture Tool

Shifts store infrastructure focus from hardware to software
Photograph: Shutterstock

KNOXVILLE, Tenn. -- Truckstop and convenience-store retailer Pilot Flying J is deploying NCR Software Defined Store (NCR SDS) enabled by Zynstra. The tool virtualizes back- and front-office store technology with intelligent automation, allowing retailers to reduce the number of servers and hardware to maintain. This simplifies maintenance and enables systems to operate on multiple devices.

“Store IT infrastructures today are complex and expensive to maintain,” said Mike Rodgers, chief strategy and information officer for Pilot Flying J. “By shifting our store infrastructure from a hardware-centric to a software-focused approach, we will be able to increase our speed of service, quickly deploy upgrades across our network of stores and add new features and innovations including cloud-enabled services across our chain.”

NCR has been working with Zynstra, a software provider bringing virtualization technology with centralized management to the retail industry.

“One of the biggest challenges retailers face today is dealing with legacy IT infrastructures that simply can’t keep up with the pace of the business,” said David Wilkinson, senior vice president and general manager of retail for NCR. “With NCR Software Defined Store, we help our retailers move to the cloud and add new applications and services quickly, so that they can increase the speed to market while lowering their overall total costs of ownership.”

NCR Corp., based in Duluth, Ga., does business in 180 countries. It enables nearly 700 million transactions daily in the financial, retail, hospitality, travel, telecom and technology industries.

Knoxville, Tenn.-based Pilot Flying J has more than 750 retail locations in 44 states, as well as roadside assistance at more than 135 locations nationwide as part of its Truck Care program, 44 Goodyear Commercial Tire and Service Centers and 34 Boss Shops. It is No. 13 in CSP’s 2018 Top 202 ranking of c-store chains by number of company-owned retail locations.

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