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Technology/Services

Pilot Flying J’s New App Built for Every Type of Traveler

Expanded capabilities cater to different customers
pilot flying j
Photograph courtesy of Pilot Flying J

KNOXVILLE, Tenn. — Pilot Flying J has launched a new mobile app geared toward the professional driver, auto traveler and RV customer.

“By focusing on the moments that matter most to our guests, we designed our new mobile app to meet the needs of the driver, whoever and wherever they are on their journey,” said Mike Rodgers, senior vice president and chief strategy and information officer for Pilot Flying J. “We know drivers are always looking for convenient and reliable platforms that make their lives easier while on the road. Delivering an intelligent interface with expanded capabilities, our new app allows us to personalize, simplify and improve the guest experience while navigating the highways.”

The updated Pilot Flying J app allows users to select their driver profile, such as professional driver, auto traveler or RV user. Based on that selection, the home screen and features are then customized to meet the drivers’ needs based upon geographic location, preferred stops and amenities.

These features include:

  • Professional drivers: While on the road, professional drivers can call Pilot Flying J Truck Care at the push of a button, plan their routes with improved location listings and saved preferences and also reduce time searching for parking with Prime Parking reservations. Recognizing when professional drivers arrive on property, the modified home screen includes mobile fueling, shower reservations and the ability to view saved offers. Also, the new message inbox and transaction history simplifies doing business from the road.
  • Auto travelers: The enhanced trip planner helps to find and receive directions to Pilot and Flying J locations and view amenities, fuel prices and more. Customers can also save money with the app, including a 3-cent gas or auto diesel discount and exclusive offers on favorite food items and drinks when the app is used at the time of purchase.
  • RV users: The new RV home screen provides recommended stops with RV fueling lanes, dump stations and propane refills. Members of Good Sam Club, a worldwide organization of RV owners, can receive exclusive promotions and deals on fuel, dumping fees, propane and more.

As part of the app’s rollout, Pilot Flying J is offering free drink deals every day in April, exclusively from the app. First-time users will also receive a free fountain drink or Pilot coffee, and customers can continue to take advantage of daily, weekly and monthly in-app deals on food and beverages.

Knoxville, Tenn.-based Pilot Flying J has more than 750 retail locations in 44 states, as well as roadside assistance at more than 135 locations nationwide as part of its Truck Care program, 44 Goodyear Commercial Tire and Service Centers and 34 Boss Shops. It is No. 12 in CSP’s Top 40 update of its 2018 Top 202 ranking of c-store chains by number of company-owned retail locations.

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