Why is delivery so popular? Hint, it’s easy.
This week’s episode of At Your Convenience is from CSP's sister publication Restaurant Business. In its podcast, A Deeper Dive, Cameron Watt, the president and CEO of Intouch Insight, discusses the firm’s recent study for Restaurant Business on third-party delivery at restaurants and convenience stores.
Intouch Insight is a customer experience consulting firm that works with companies across restaurants and retail. It uses secret shoppers to provide insights into a wide variety of issues, and recently examined service by the three major delivery companies: DoorDash, Uber Eats and Grubhub. It also runs CSP's Mystery Shop audit.
Restaurant Business Editor-in-Chief Jonathan Maze and Watt discuss those results and why consumers appear satisfied with their delivery services. They talk about speed, accuracy and, most important, ease of use. They also talk about why delivery from restaurants appears to be better, by a fair bit, than delivery from convenience stores.
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