Technology/Services

Walgreens and Instacart Partner for Delivery

'Convenience is at the core of what we do,' drug chain says
Instacart Walgreens delivery app
Photograph courtesy of Instacart

DEERFIELD, Ill. Walgreens is expanding on-demand delivery with Instacart to residents across Illinois, with plans to roll out the service nationwide to nearly 8,000 of its drug stores over the coming weeks, the company said. Customers can now find tens of thousands of Walgreens products for delivery via Instacart in about an hour.

Following the launch in Illinois, the service will expand over the coming weeks to markets including southeastern Florida, Dallas, Atlanta, Washington, D.C., New York City and more. Walgreens and Instacart plan to scale the same-day on-demand delivery collaboration nationwide across all 50 states and Washington D.C. throughout the spring and will also increase the products offered over time.

“Convenience is at the core of what we do and Walgreens is thrilled to be partnering with Instacart to bring customers a simple and trusted same-day delivery option for the products they need right to their door,” said Stefanie Kruse, vice president of digital commerce and omnichannel at Walgreens. “This collaboration builds upon several other recent steps in our digital transformation to deliver health expertise to customers in new channels, which is timely given shifts in customer needs during the pandemic.”

“We’re excited to provide a seamless, safe and reliable experience to Walgreens customers across the country, giving them a new way to have the over-the-counter medications and health products they depend on delivered from the store to their door in as fast as an hour,” said Chris Rogers, vice president of retail at Instacart.

To order Walgreens items for delivery, customers can visit Instacart’s website or select the Walgreens storefront in the Instacart mobile app. Customers can chat directly with their Instacart shopper as their order is being picked and will receive real-time updates as their order is shopped and delivered. No membership is required when using Instacart but the company offers an Instacart Express membership that includes reduced service fees and unlimited free delivery on all orders over $35.

San Francisco-based Instacart is an online grocer with same-day delivery and pickup services in the United States and Canada. Instacart has partnered with nearly 600 national and regional retailers such as Albertsons, Aldi, Costco, CVS, Kroger, Loblaw, Publix, Sam's Club, Sprouts and Wegmans, among others.

Deerfield, Ill.-based Walgreens Boots Alliance operates the largest U.S. drug chain, with more than 9,000 units under the Walgreens and Duane Reade brands in all 50 states. It also controls Boots stores in Europe and Asia and international wholesale and distribution networks under the Alliance Healthcare banner.

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