SAN DIEGO, Calif. — Techniche has released its Electric Vehicle (EV) Charging Asset Maintenance Management solution, which it developed for chargepoint operators (CPOs), charger manufacturers, EV fleet operators and fuel retailers managing EV charging infrastructure.
The Techniche solution automates the maintenance and repair of EV charging station assets, thereby reducing charger downtime, speeding up time to repair and returning EV chargers to operational status quicker than an email or traditional help desk system.
“At Techniche, we focus on optimizing the value of our customers’ business critical assets, whether those assets generate revenue, improve the customer experience or minimize risk. By improving the performance of their critical assets, we help our customers improve their business performance,” said Karl Jacoby, Techniche CEO.
Techniche provides operators with full visibility of their EV charging assets, wherever they are located. The new solution records EV charger uptime, tracks faults or breakages from first discovery to resolution and monitors supplier Service Level Agreements (SLAs) for both reactive repairs and scheduled maintenance while ensuring compliance with regulatory requirements.
If a fault cannot be fixed remotely, the Techniche solution automatically assigns a maintenance technician to attend the site. The solution notifies the supplier about the work order, and the supplier arrives prepared with the specific fault information and the necessary parts to perform a repair, which reduces the repair time, said the company.
The asset maintenance management tool captures the performance data, such as works verification and service levels, can drive supplier improvement, the company said.
The Techniche solution integrates with help desk ticketing, CPO monitoring cloud platforms, maintenance contractor platforms or other third-party applications, including financial applications, using open industry standards.
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