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Rachel Gignac

Associate editor

Articles by
Rachel Gignac

Page 4
Technology/Services

Vroom’s New Digital Payment Processor Allows Sale of Age-Restricted Items at Convenience Stores

In partnership with Finix, Pay360 drives down risk and offers below-market processing rates

Company News

EG Group Eyes Exit From Australia, Co-CEO to Step Down

After buying 540 gas station sites 2018, chain is ‘eager to sell a business unit it has already had to write down in value twice’

Technology/Services

Does Self-Checkout Cause More Theft?

If tech is used for efficiency, retailers can save 'leftover money for things that make you less of a target’

Technology/Services

When Are Customers Dropping Off Without Completing Online Orders?

Of the 60% of customers that add items to their carts, 37% complete the purchase—how a convenience store can increase the conversion rate

Technology/Services

Autonomous Convenience Store Implements Robotic Chef

Re-Up’s AI technology cooks customizable fried chicken, french fries and other menu items on demand

Technology/Services

Mastercard Plans to Raise Certain Credit, Debit Card Fees

Pricing changes come days after card issuers agree to $30 billion settlement over swipe fees

Technology/Services

Want Customers to Walk Out of the Store Feeling Good? It Starts With the Art of Branding

Convenience-store customer service is about appealing, engaging content, according to Kristin Ghere of Jump Start

Technology/Services

C-Store Advisory Firm NexChapter Partners With The Insight Shop

Duo will launch NexCX, a suite of convenience-store customer experience solutions

Technology/Services

Are AI Cameras at Convenience Stores Moral?

‘AI ethics is a big can of worms,’ and ‘the industry has a responsibility to educate the public how video data is being used,’ according to retailers and leaders in the technology space

Technology/Services

Is Technology Pushing Out Convenience-Store Employees?

Industry leaders say no—it’s up to retailers to educate staff that these investments are tools to make them more productive

Technology/Services

EPA to Require Heavy-Duty Vehicle Manufacturers to Offer Cleaner Options

Industry associations ask that agency incentivize renewable liquid fuels in addition to electric vehicles

Technology/Services

Standard AI Moves Away From Autonomous Shopping and Toward AI Cameras

Company also sees c-suite changes and layoffs

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