About the CSP/Service Intelligence Mystery Shop
Once a year, CSP partners with Service Intelligence to conduct a mystery shop of convenience-store chains across the country. During an eight-week period this spring, shoppers filled out questionnaires pertaining to interior and exterior cleanliness, customer service, employee appearance and merchandising, with some categories carrying more weight than others.
Here's a look at the average scores in each category and which chain earned the best score. The 2016 Mystery Shop winner--for a fifth time--is LaCrosse, Wis.' Kwik Trip, by a narrow 0.7 percentage points!
|Section||Average score||Best score|
|Overall||90.5%||94.6% Kwik Trip|
Here, CSP Daily News offers a report card with highlights from each of the chains shopped in 2016. And click here for the complete mystery-shop report published in the August 2016 issue of CSP Magazine.
Click here to see the 2015 CSP/Service Intelligence Mystery Shop.