2023 Mystery Shop: A Tight Finish
Behind the Top 3
The results of the 2023 CSP/Intouch Insight Mystery Shop were so close that the criteria will be tightened up next year. The top three retailers in the study attribute their success to internal career growth, dedication to improvement and a fix-it-yourself attitude.
Meet the 2023 winnerTALE OF THE TAPE
Podcast: How the 2023 Mystery Shop Shook OutListen Now