LAS VEGAS -- The NACS Show's general sessions spotlight dynamic speakers with game-changing ideas to help retailers navigate and compete in today’s disruptive and fast-moving marketplace.
Educational sessions cover multiple aspects of the convenience industry.
This list was provided courtesy of NACS and was current as of Oct. 3. The most complete listing, including session descriptions, speakers and updates, can be found at nacsshow.com.
Sunday, Oct. 7
General Session: Bonin Bough
3:45-5 p.m.
Bonin Bough is one of the foremost-awarded marketing executives in his field, the host of “The Cleveland Hustles” and the author of "Txt Me (646) 759-1837." Throughout his career, Bough has spearheaded some of the industry’s largest global marketing campaigns across digital, mobile, television, print and experiential platforms, including the premiere of the first-ever 3D-printed food product: the customizable, real-time 3D-printed Oreo at SXSW. As the chief media and e-commerce officer for Mondelez International (formerly Kraft Foods), he created some of the first marketing programs across Facebook, Twitter and Paramount Films—to name a few—and fostered partnerships with startups including Instagram, Foursquare and Buzzfeed. His prominence as a transformative activator has helped reinvigorate traditional marketing by combining innovative technology via breakthrough brand campaigns.
Educational Sessions
10:30 a.m.-12:45 p.m.
- Small Operator Workshop: Developing In-Store Training
Noon-1 p.m.
- Be-Friending Social Media
- The Fuels Institute: FUELing the Future
- Is Made to Order Really for Me?
- A New Model of Shopper Need States in Convenience Stores
- Private Label 2.0: Enhance Your Brand, Increase Margins and Drive Down Costs
- TechEdge: Using Technology to Get Time Back
- Work-Life Balance: How to Make It Work for You
1-3:15 p.m.
- Small Operator Workshop: Preventing Complaints and Handling Unhappy Customers
- Small Operator Workshop: What’s In It for Me—Developing Employee Incentives
1:15-2:15 p.m.
- 19 Recruiting Strategies to Try in 2019
- Doing Good: A Competitive Advantage
- Improving the Execution of Fresh
- Innovating Like a Startup
- Keys to Efficiency Under Pressure
- Promotions That Work
- SNAP Update
- TechEdge: Industrial Revolution 4.0
2:30-3:30 p.m.
- The Case for Waste: Growing Your Waste-Line Responsibly
- Coaching Front-Line Employees in the Moment
- Expanding Wisely—Do’s and Don’ts
- Know Your Competition … But Strategize for the Customer
- Making the Most of Your Network
- Planning Past Cigarettes: Surviving and Thriving in the New Era of Nicotine
- TechEdge: NACS/Conexxus Technology Roadmap
Monday, Oct. 8
Educational Sessions
8-9 a.m.
- Avoiding a "Chipotle" Headline
- Foodservice Trends: Now, New, Next
- Getting Started With Data Collection and Benchmarking
- The Long & Winding Last Mile: Solving the C-Store Delivery Conundrum
- NACS Leadership for Success Project Report Out (Part One)
- The Power of a Rewards Program (Let’s Get Started)
- TechEdge: Using AI to Improve Your BI
- Your Next Big Category: The Car Wash
8-10:15 a.m.
- Small Operator Workshop: Business Planning, Tracking and Analysis
- Small Operator Workshop: Positive Upselling—No Questions Asked
8:30-9:15 a.m.
- Supplier Session: A Tale of Two Products - Part 1
9:15-10:15 a.m.
- Doing Your Best to Prepare for the Worst
- The Fuels Institute: I've Got Corrosion; What Do I Do?
- Marijuana: Capitalizing on a Budding Opportunity
- NACS Leadership for Success Project Report Out (Part Two)
- Strike It Rich—How to Optimize the Site Selection Process
- TechEdge: Data, Network and Payments Security
- Traction: A Framework for Efficiency
- Utilizing Store Design to Unlock Your Business Strategy
9:30-10:15 a.m.
- Supplier Session: A Tale of Two Products—Part 2
General Session: Scott Stratten
10:30-11:45 a.m.
As the ultimate sales and marketing truth-slayer, Scott Stratten, president of Unmarketing, helps organizations see their business through a new lens with his unconventional “unmarketing” views and vanguard approach to building and maintaining real customer relationships. He has transformed how corporations such as PepsiCo, Century 21, Fidelity and Microsoft do business with radical insights on how to engage better with customers through social and viral marketing. Named a top-five social media influencer by Forbes, Stratten elevates the conversation by putting the focus back on what matters most to current and potential buyers: values such as trust, authenticity, relationships and service.
Tuesday, Oct. 9
8-9 a.m.
- Beware Retailers: Paying for Your Competition’s Infrastructure for EVs
- Discover Your BAD-A$$ Brand: Part I
- Drive Sales With a 5-Star Customer Experience
- The Evolving Competition Within Convenience
- The Fuels Institute: The Road Less Traveled—When to Try New Fuels
- How to Get Suppliers to Pay Attention to Me
- Keep What's Important: Your Employees
- Not Another Millennial Session: Creating a Work Culture That Mirrors Modern Culture
8-10:15 a.m.
- Small Operator Workshop: Getting the Most out of Your Managers
- Small Operator Workshop: Growing Your Customer Base—Gasoline, Store, Car-Wash Pricing Strategies
- TechEdge: Mobile Roundtable
9:15-10:15 a.m.
- Category Management: How to Manage Every Category
- Convenience Matters Live: The Road Trip
- Discover your BAD-A$$ Brand: Part II
- Getting Customers Into Your Store
- Growing Services Income
- HR Metrics That Matter
- Playing It Safe: How to Prepare Your Store for Safety Risks
- The Power of a Bias-Free Workplace
General Session: Ideas 2 Go
10:30-11:45 a.m.
With Ideas 2 Go, retailers from around the country invite us into their stores and provide a video tour of their best ideas, whether quick ideas you can implement tomorrow or ideas to consider in your next strategic planning sessions.
Wednesday, Oct. 10
General Session: Mike Rowe
8-9 a.m.
From the Baltimore Opera to QVC shopping channel, executive producer and TV host Mike Rowe has had hundreds of jobs and relished his role as a chronic freelancer. He’s best known as the “dirtiest man on TV,” a title he earned on the hit series “Dirty Jobs,” in which he traversed all 50 states, completed 300 different jobs and transformed cable TV into a landscape of swamps, sewers and coal mines. Most recently, you can find Rowe on Facebook’s groundbreaking series “Returning the Favor,” where he searches for remarkable people making a difference in their communities and helps give back to those who pay it forward with humor, heart and surprise. In addition, he launched “The Way I Heard It,” a weekly five-minute podcast of short mysteries designed for curious minds with short attention spans. Rowe also runs the mikeroweWORKS Foundation, a 501(c)(3) public charity that works hard to debunk myths about the skilled trades and help close the skills gap. As the CEO of the foundation, he speaks regularly about the country’s dysfunctional relationship with work and challenges the persistent belief that a four-year degree is automatically the best path for the most people. To achieve its mission, the foundation provides financial support to people getting trained for skilled jobs that are in demand through a variety of scholarship programs, including the Work Ethic Scholarship Program. Since its inception, the foundation has granted, or helped facilitate the granting of, more than $5 million in technical and vocational education for trade schools across the country.
Photograph by W. Scott Mitchell
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