When the checkout line serpentines around the coffee bar, what do you do?
When the toilet paper and hand towels run low in the restroom, who makes sure they don’t go empty?
When the pots of coffee empty to less than a cup, who’s replacing it with a freshly brewed pot?
Simple questions, easy answers, difficult execution.
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Mitch Morrison is vice president of retailer relations at Winsight. Reach him at mmorrison@winsightmedia.com.
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