KNOXVILLE, Tenn. -- Pilot Flying J expanded its network of more than 750 Pilot and Flying J travel centers in 2016 by adding 58 new locations. The company will spend nearly $500 million, including approximately $85 million in 2017 as part of a five-year plan of investing back into that network and its infrastructure, said Ken Parent, president of Pilot Flying J, in mid-December during the Knoxville, Tenn.-based company’s first “Voice of the Industry With Pilot Flying J” year-end 2016 update.
“2016 has been an exciting year of growth,” he said on the call. “We continue to grow as a company and expand our footprint. Our goal is ‘to be a connector for people and places,’ and be positioned in those areas of North America where drivers need us the most.”
“One of the things that we did [in 2016] that’s a little bit different from an investment standpoint is invest back into our existing facilities. We spent about $40 million trying to create a better environment from a work team member perspective, which, in turn, hopefully will deliver a better guest experience toward drivers. … In 2017, we’re going to expand that,” Parent said.
Click through for an update on the chain’s 2016 expansion and for details on several key initiatives for 2017 and beyond …