WAYCROSS, Ga. -- Flash Foods said that through its partnership with convenience store talent management solution provider PeopleMatter, it has streamlined its internal HR processes, has increased training completion by 73% and has saved hiring managers 3,980 hours.
Flash Foods manages everything internally, including internal administration of fuel, restaurant, grocery and motor oil transport and real-estate design, building and management. Partnering with an outside vendor to provide a service is uncharacteristic of the company; however, it determined that it could easily maintain internal control of the HR processes using the PeopleMatter software.
The company implemented PeopleMatter HIRE in June 2011. HIRE, saves time for Flash Foods managers by simplifying and automating hiring processes, including application sorting, onboarding and interviews. With integrated hiring assessments and background checks the company is also able to quickly and easily identify the top candidates to bring in for an interview.
PeopleMatter talent management solutions also played a role in the company's 40% decrease in turnover over a five-year period of time. The company improved applicant quality and experienced a 5% drop in turnover the first three months after implementing PeopleMatter solutions. In the same time period, PeopleMatter's tax credit software increased Flash Foods' tax credit submissions by 195%.
"Our team's response to PeopleMatter is incredibly positive," said Cheryl Kelly, Flash Foods director of training. "Hiring managers give feedback on how much faster they are able to complete the interview and hiring process. And our employees love being able to log in and read policies that relate to their job rather than hunting down a book locked in an office."
Flash Foods recently restructured its training program to enhance the learning experience for the Flash Foods team. Previously, the program consisted of 16 hours in a training center doing paperwork and orientation, followed by 24 unstructured hours of in-store training. Fewer than 30% of employees completed the training, and the in-store hours lacked consistency.
With PeopleMatter LEARN Flash Foods is better able to track and deliver consistent training--while ensuring 100% completion by employees. Under the new program, employees complete 40 hours in training stores with courses the company purchased or designed to use with LEARN. The cloud-based software also helped Flash Foods complete required safety training four months ahead of schedule.
"PeopleMatter is the rubber band that holds us all together," said Kelly. "As a trainer, it allows me to distribute current information to the entire workforce at once, and then track the results."
"Flash Foods is one of our clients whose feedback has played a major part in how the PeopleMatter Platform has evolved," said Nate DaPore, PeopleMatter president and CEO. "They were early adopters."
Charleston, S.C.-based PeopleMatter provides a talent management solution for the service industry.
Flash Foods operates more than 195 c-stores in Georgia and Florida. A separate restaurant management group was created within Flash Foods to manage fast food operations. Internally or through other subsidiaries of The Jones Co., Flash Foods distributes its own grocery products and motor fuels with its own transports to its retail locations. The company also designs and builds its own stores and manages its real estate.
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