Bite-sized training
In the past, Mapco Express workers would spend a chunk of time behind the computer, and then try to take that information from the learning management system onto the store floor. “That’s not really how people learn,” Dalton told CSP Daily News. Moving forward, the chain plans to create modules that are only a few minutes long at a time, a process known as microlearning. In the fast-paced convenience-retailing industry, it’s helpful for employees to get their hands on the training and get back to work, she said.
Dalton also recognizes she can't rely exclusively on microlearning. “[Employees] come from different geographical areas, different ages, different backgrounds; you have to differentiate your learning because every learner is different,” she said.