BOSTON -- GasBuddy has issued its second-quarter 2017 report card revealing which gas-station convenience brands are the most likely to offer motorists a “perfect pit stop” (#perfectpitstop).
The quarterly report card looks at coffee, cleanliness, customer service, outdoor lighting and restrooms.
“In order to stand out in an incredibly competitive space where consumers have countless options as to where to stop, convenience stores need to focus on quality,” said Frank Beard, convenience store and retail trends analyst for GasBuddy. “Based on the massive amount of GasBuddy data, it’s clear that the brands that made the list are doing something right—they are building strong customer loyalty by focusing on cleanliness, customer service and overall experience.”
Boston-based GasBuddy offers a consumer-based price-tracking app through which users can share and read millions of reviews and opinions about c-stores and gas stations. GasBuddy users have filed nearly 2 million reviews (9.7 million individual ratings) since the launch of the review feature in September 2016, covering more than 140,000 retail locations where gasoline is sold. GasBuddy compiled the findings by examining the ratings and reviews data between April 1 and June 30, 2017, only considering c-stores with more than 30 retail locations.
Most of the chains are among CSP's Top 202 convenience-store ranking for 2017. Here are GasBuddy's second-quarter category rankings by category …
Get today’s need-to-know convenience industry intelligence. Sign up to receive texts from CSP on news and insights that matter to your brand.
CSP’s Top 202 details the largest chains in the convenience-store industry and the biggest M&A stories of the past year. Welcome to a deep dive into the c-store landscape.
Category sales performance in Beverages, Candy, General Merchandise, Packaged Food/Foodservice and Snacks.
The industry’s largest distributors by sales volume
Corporate retail news affecting the convenience-store industry
The latest information on products and trends in the convenience-store and foodservice industries.
Peek inside new convenience stores to uncover the best in retail store design across North America.