QuikTrip scored perfectly in the employee category of the 2023 CSP Intouch Insight Mystery Shop revealed audit, where team members were assessed on if they were wearing a uniform and if they were well groomed, and so did five other chains.
What really highlighted QuikTrip’s employees was the mystery-shop audit, where the Tulsa, Oklahoma-based chain of 963 stores received a fourth-place score of 94.1%. This revealed that there were acceptable wait times, courteous cashiers and employees that made customers feel valued and offered pleasant remarks when they left the store.
- QuikTrip is No. 10 on CSP's 2023 Top 202 ranking of convenience-store chains by store count.
When Aisha Jefferson, corporate communications manager at QuikTrip, began as a part-time clerk 20 years ago, she stayed because she loved coming to work, and she progressed in the organization because she found that there was opportunity related to her interests and education.
“Having that good support system, even from the store level, it’s just life changing, to be honest,” says Jefferson. “I’ve worked at plenty of other jobs, and they just know you by clocking in and clocking out. You never felt a sense of belonging. Our vision or mission here at QuikTrip is to provide an opportunity for our employees to grow and be successful, and I’m living proof of that.”
The interior of the store was also a stand-out category for QuikTrip.
The pandemic gave QuikTrip reassurance that its 30-minute cleaning schedule was acceptable but took sanitizing to a whole new level.
“When [COVID] came, and we had to amplify it even more, maybe every 10 minutes, every 1 minute, every time somebody comes in or out of the store, that just opened our eyes a little bit more to how much cleaner we can make our store locations on a day-to-day basis,” Jefferson says.
Quality assurance employees also come in and clean the drink machines and floor coolers, which includes removing all of the products, dusting, wiping down, detail cleaning and putting the products back in place.