Mystery Shop 2021:
Clean Freaks
Lone Star Food Stores
Wins 2021 Mystery Shop

In 2021, cleanliness took on new meaning. A hyperawareness of sanitation brought on by the pandemic forced retailers to focus in a way they hadn’t considered before. When CSP and Intouch Insights took on its 16th-annual Mystery Shop of key convenience-store chains, it became clear retailers had received the message. Here’s who led the pack...