Are the Mystery Shop evaluation scores getting too close?
CSP Editor Rachel Gignac talks to Cameron Watt, president and CEO of evaluation firm Intouch Insight, in August at the Outlook Leadership Conference. This year, for the fourth time, Rutter's was presented the Customer Experience Award for its success.
Watt told CSP about chains' strengths and weaknesses, plus, how the audit might change in the future.
- Rutter’s is No. 82 on CSP’s 2023 Top 202 ranking of U.S. convenience-store chains by store count.
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