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Podcast: How the 2023 Mystery Shop Shook Out

Cameron Watt of Intouch Insight discusses the results from this year's audit

Are the Mystery Shop evaluation scores getting too close? 

CSP Editor Rachel Gignac talks to Cameron Watt, president and CEO of evaluation firm Intouch Insight, in August at the Outlook Leadership Conference. This year, for the fourth time, Rutter's was presented the Customer Experience Award for its success.

Watt told CSP about chains' strengths and weaknesses, plus, how the audit might change in the future.

  • Rutter’s is No. 82 on CSP’s 2023 Top 202 ranking of U.S. convenience-store chains by store count.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

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