All Special Reports

War for Convenience

Winning the War For Convenience

In a retail age in which disruptors are diluting the convenience shopping occasion with one-click ordering and home delivery, traditional retailers are pausing to ask: Who are we? Who do we need to become? When it comes to convenience today and in the future, can we deliver?

Special Reports

The Race for Retail Foodservice

For years, c-store foodservice operations have been transforming their look and offering to compete with restaurants.

For Hat Six Travel Centers in Wyoming, store design is all about authenticity.

The results of the latest CSP/Intouch Insight Mystery Shop are in, showcasing 10 top retailers focused on creating five-star experiences and operations. The power of the Mystery Shop isn't just in the data—it's also in how the participants got those numbers.

In today’s market, some retailers are becoming synonymous with disruption: Amazon, Tesla, Uber and more. For the convenience-store industry, the most immediate and promising change is coming fro...

A craving is one of the biggest opportunities for a convenience-store retailer to bring in customers. To find out which c-stores are activating salivary glands, CSP explored how consumers rate the craveability of 10 leading c-store brands’ foodservice programs using Technomic’s Consumer Brand Metrics, which tracks foodservice customer experience across 27 leading convenience retailers as well as restaurants.

At a time when the terms cold brew, nitro and bean-to-cup have the convenience-store industry buzzing, coffee programs are more competitive than ever. Retailers are pulling no punches, creating stream...

At a time when everyone is on the lookout for disruptors from left field, it’s easy to miss the forces of change close by. For its inaugural Power 20, the Change Makers, CSP is highlighting retailers ...

A whopping 76% of retail job seekers have a negative perception of the convenience channel. What will entice top talent to consider c-stores? Research from Technomic helps identify the issues and satisfy employees’ workplace wants.

Welcome to the CSP Tobacco Regulation Report, a c-store retailer’s one-stop shop for navigating the latest national rules and news—and what may be on the horizon. While regulatory activity at the s...

When it comes to coffee, innovation is a constant refrain: how to keep customers coming in, and how to keep the offer fresh and buzzworthy. In the convenience segment, two trends stand out: cold brew ...

The everyday c-store customer has a new demographic makeup, with evolving wants and needs. Revolutionizing retail foodservice starts with understanding this new consumer, how their preferences are sha...

The NACS Show® is the world’s largest c-store. This year, convenience retailers will hike the halls of Chicago’s McCormick Place, shopping for their next best-seller.

Top convenience store retailers focused on creating five-star experiences and operations. The power of the mystery shop isn't just in the data, however; it lies within how the participants got those numbers.

CSP has been highlighting new convenience stores in a feature titled Grand Opening for more than five years. Some retailers blew out expectations by building stores of unprecedented proportion, w...

Foot-traffic report illustrates consumer behaviors at pumps and in stores

Craveable and flavorful drinks can set convenience-store menus apart, and consumers and operators agree that beverage innovation is a must. In fact, convenience operators that prioritize beverages are...

CSP and Technomic takes an in-depth look at where the industry stands in foodservice, who's doing it best, cross-channel competition and more.

Limited-time offerings (LTOs) may not last forever, but they have the power to spark traffic and spend. In fact, Technomic research shows that 24% of restaurant operators say that springtime LTOs make...

For convenience stores to be competitive in the foodservice space, it’s crucial they benchmark against not only other c-stores, but restaurants as well. And one of the stiffest places of competi...