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Mystery Shop 2018

Mystery Shop 2018:
How to Rate Convenience

The results of the latest CSP/Intouch Insight Mystery Shop are in, showcasing 10 top retailers focused on creating five-star experiences and operations. The power of the Mystery Shop isn't just in the data—it's also in how the participants got those numbers.

Rating Convenience

Data Dive

"You need your team to have clear lenses."
- Scott Hartmann, Rutter's
Rutter's Keeps Eyes On the PrizeHow It Won Again
"[Employees] are moving in perpetual motion, dealing with every issue imaginable and making it look easy."
—Mike Thornbrugh, QuikTrip
Quiktrip's Customer- Service CoupPleasing Consumers

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