Cameron Watt

President & CEO, In-Touch Insights...

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Cameron Watt is president and CEO of In-Touch Insight Systems. Reach him at

Articles by
Cameron Watt

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Company News

Opinion: Why Has the Front Line Been Left Out of the Tech Evolution?

Retailers need to empower those who work closest with customers

CSP Magazine

Mystery Shop 2016: Definitely Measure, But Make It Better

Too many retailers aren't measuring the right thing when it comes to mystery shops.

Mystery Shop Industry Views: C-store retailers, it's time to stop the mediocre customer experience

This year, Service Intelligence took advantage of the latest trends in mobile data collection to complete our annual petroleum-convenience store benchmarking study with CSP. Thrilled with the results, we wanted to give you a look at these trends, and some insights into how you can adopt them to measure your performance and drive improvement across your locations.