SAVANNAH, Ga. —Parker’s Kitchen, Savannah, Ga., has found a way to maintain a good store experience even with the current labor shortage, says president Brandon Hofmann. Parker’s employs Support Teams that visit four to five of its nearly 70 stores a day to help with tasks such as bagging ice, emptying trash, sweeping the parking lot and keeping restrooms clean.
“Our training and support teams understand we are an operations-first company, and they have assisted the stores with operational standards,” Hofmann says. “The Support Teams taking on some of time-starved tasks allows our CSRs to focus on the customer experience.”
Over the past year, the chain has also put a stronger focus on foodservice, quality and sanitation. The addition of Smart Kitchens in each store has helped with product quality, freshness and availability, he says. Third-party kitchen inspections also help to enhance cleanliness and sanitation.
The hard work is paying off.
As part of the mystery shop evaluation, 97.7% of consumers said they would recommend Parker’s c-store. The chain scored higher than any other participants for this question.