The Era of Disruption

The Era of Disruption

The arrival of home delivery, curbside pickup and frictionless checkout have reordered consumers’ expectations for the retail transaction. Exclusive new research—Era of Disruption: Is Your Business Built for Growth?—from CSP and its sister data firm, Technomic Inc., reflects retailers’ attitudes and progress in remaining relevant.

Where C-Stores Stand

Reviewing Relevance

Retailer Sentiment

Eighty-two percent of responding retailers are concerned about their brand’s relevance today and into the future, with 80% not sure they can keep up, according to Technomic.

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