The Era of Disruption
The arrival of home delivery, curbside pickup and frictionless checkout have reordered consumers’ expectations for the retail transaction. Exclusive new research—Era of Disruption: Is Your Business Built for Growth?—from CSP and its sister data firm, Technomic Inc., reflects retailers’ attitudes and progress in remaining relevant.
Where C-Stores StandReviewing Relevance
Retailer Sentiment
Eighty-two percent of responding retailers are concerned about their brand’s relevance today and into the future, with 80% not sure they can keep up, according to Technomic.