JACKSONVILLE, Fla. — Guardian Connect, a remote monitoring and service delivery platform for fuel systems at convenience stores, has introduced an internet of things real-time dashboard and mobile platforms.
The new dashboard provides immediate alerts when connected devices fail, and Guardian Connect’s around-the-clock support center staff act to remotely diagnose and repair issues. Traditionally, the industry has relied upon customer complaints or infrequent store walks by managers to discover issues, which may take several days to find.
With Guardian Connect, when a card reader goes down, the company’s support center can often resolve the problem in less than 10 minutes from when the issue occurred, the company said. If on-site support is required, the customized platform can either automatically initiate an informed dispatch to the nearest Guardian Fueling Technologies’ technician with a part or communicate that same informed dispatch to the retailer’s service management team or service management software.
“We don’t measure response time in days anymore, we measure it in minutes. Our team actively monitors and manages alerts converting significant amounts of data to immediate actions and better service outcomes. These improvements in service delivery also dramatically improve system uptime, reduce maintenance costs and improve the fuel buyers experience at the c-store,” said Scott Jones, senior vice president of Guardian Connect.
The new mobile platform available to all subscribers of the Guardian Connect service allows store owners, managers and company service technicians to act upon issues when they are in the field rather than wait for service failure information to find its way to the home office and then await dispatch internally or externally, which can take days.
“Our team and software developers have invested thousands of hours and over three years to develop the Guardian Connect platform” said Joey Batchelor, CEO of Guardian Fueling Technologies. “We believe in connectivity and its positive impact on service delivery for our customers. We are, at our core, a service-first provider to our industry, and we see our remote monitoring and service delivery platform as a critical tool for dynamic and competitive marketers going forward”.
Guardian Fueling Technologies is a distributor, services provider and contractor to service the needs of fuel system owners and operators across the Southeast. The company’s headquarters is in Jacksonville, Fla., and the company serves its customer base from 17 branch offices located across a footprint of seven states. Guardian is a distributor for products in the industry including Gilbarco Veeder-Root, Verifone, OPW, Franklin, Xerxes, Containment Solutions and Bravo, among others.
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