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1. Maximize the Risk
- Have a well-lit store.
- Improve sight lines with minimal window and door signage and low shelf profiles. Mirrors can help minimize areas where a potential criminal can hide.
- Minimize store entrances to prevent surprise entrances.
- Outside, minimize escape routes. A fence around the property can help stop someone from quickly slipping away.
2. Minimize the Reward
- Reduce cash on hand by using time-release drop safes or other means.
- Post signs that the store has little cash on hand and make safe drops in plain view of customers.
- Secure inventory, such as cigarettes, that could have a high resale value if stolen.
- Keep expensive items away from the door.
3. Reinforce Security Practices With Employees
- Implement a policy of non-resistance.
- Train employees on de-escalation and crisis techniques.
- Hang posters and other resources outlining what to do in case of an emergency.
- Have a plan for high-risk terminations.
- Involve law enforcement and encourage regular visits, via free coffee or other incentives.
Sources: NACS, Pinkerton, and Calibration Group