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Mystery Shop 2018

Mystery Shop 2017:<br /><span class="text-white">Breaking Records</span>

Mystery Shop 2017:
Breaking Records

The results of the latest CSP/Intouch Insight Mystery Shop are in, finding 11 top retailers focused on creating five-star experiences and operations. The power of the Mystery Shop isn't just in the data, however; it lies within how the participants got those numbers.

Winning Tactics

Dig Into The Data

Mystery shopper: "The Store was" exceptionally clean, considering it was along a major highway."

Rutter's Cleans Up

How It Won
CEO Scott Hartman: "If they don't pass the people-person test, they shouldn't be on our team.”
Rotten Robbie's
Fountain of Cleanliness
Help Yourself

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