Mystery Shop 2018
Mystery Shop 2017:
Breaking Records
The results of the latest CSP/Intouch Insight Mystery Shop are in, finding 11 top retailers focused on creating five-star experiences and operations. The power of the Mystery Shop isn't just in the data, however; it lies within how the participants got those numbers.
Winning TacticsDig Into The Data
Mystery shopper: "The Store was" exceptionally clean, considering it was along a major highway."
Rutter's Cleans Up
How It WonCEO Scott Hartman: "If they don't pass the people-person test, they shouldn't be on our team.”
Rotten Robbie's
Fountain of CleanlinessHelp Yourself
Fountain of CleanlinessHelp Yourself