Kwik Trip, Rutter's Farm Stores and Rotten Robbie were among the highest-scoring convenience-store chains in terms of customer service during CSP's 2017 Mystery Shop.
For the 2017 study, Intouch Insight conducted two audits. The overall ranking is based on the announced, overt audit that focused mainly on cleanliness, food safety and related factors. A second, covert audit evaluated the retailers on customer service. The source for all data below is the covert audit, unless otherwise specified.
Were all on-duty employees wearing a uniform, including a nametag?*
Was the wait time acceptable?
Was the cashier courteous?
|Rutter's Farm Stores||96.6%|
Did the cashier appear happy to serve you?
|Rutter's Farm Stores||95.5%|
Was the cashier well groomed?
|Rutter's Farm Stores||98.9%|