Rachel Gignac

Associate editor

Articles by
Rachel Gignac

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Does Self-Checkout Cause More Theft?

If tech is used for efficiency, retailers can save 'leftover money for things that make you less of a target’


When Are Customers Dropping Off Without Completing Online Orders?

Of the 60% of customers that add items to their carts, 37% complete the purchase—how a convenience store can increase the conversion rate

Re-Up’s AI technology cooks customizable fried chicken, french fries and other menu items on demand

Pricing changes come days after card issuers agree to $30 billion settlement over swipe fees

Convenience-store customer service is about appealing, engaging content, according to Kristin Ghere of Jump Start

Duo will launch NexCX, a suite of convenience-store customer experience solutions

‘AI ethics is a big can of worms,’ and ‘the industry has a responsibility to educate the public how video data is being used,’ according to retailers and leaders in the technology space

Industry leaders say no—it’s up to retailers to educate staff that these investments are tools to make them more productive

Industry associations ask that agency incentivize renewable liquid fuels in addition to electric vehicles

EV chargers will be at all 27 remodeled service areas with up to 350 kilowatts of power

Use cases include smart cameras, sustainable savings opportunities, voice alerts and more, experts say at technology conference

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