Fuels

'Alexa, Pay for Gas'

ExxonMobil teams up with Fiserv to enable voice payment for fuel
Photograph courtesy of ExxonMobil

IRVING, Texas — Customers at Exxon- and Mobil-branded sites will soon be able to pay for fuel through voice activation, with transactions processed by Amazon Pay.

Exxon Mobil Corp. is implementing technology from Fiserv Inc., a provider of payment and financial technology, that would allow a consumer in an Alexa-enabled vehicle, or using Echo Auto or another Alexa-enabled mobility device, to pay for fuel by saying, “Alexa, pay for gas.” Alexa will confirm the station location and the pump number. Fiserv’s digital commerce technology would then activate the pump and enable token generation for extra payment security. Payments will be processed by Amazon Pay without requiring additional signup or a separate account. (To see a video of the payment process, click here.)

The voice payment capability will be demonstrated at the consumer tech show CES 2020 in Las Vegas the week of Jan. 6 in the Amazon Automotive booth. It will be rolled out to more than 11,500 Exxon- and Mobil-branded fueling sites in the United States “later this year,” according to ExxonMobil.

“We’re excited to bring new technology and better experiences to the gas station,” said Eric Carmichael, Americas fuels marketing manager for ExxonMobil, Irving, Texas. “We build and seek out technology that will wow our consumers, providing both ease of use and security.”

“As consumer expectations change, there is growing demand for frictionless interactions that span the digital and physical worlds,” said Devin McGranahan, senior group president of global business solutions for Fiserv, Brookfield, Wis. “The age of connected commerce is here, and voice-activated smart devices will play a pivotal role in the future of payments by streamlining the way consumers make purchases every day.”

ExxonMobil was the first fuel brand to introduce payment at the pump in the United States in the 1980s, and it debuted radio frequency identification (RFID)-enabled touchless payment with its SpeedPass in the 1990s.

In November, ExxonMobil launched its Exxon Mobil Rewards Plus app, which allows users to pay from inside their car without inserting a card at the dispenser or using its keypad.

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