Technology/Services

7-Eleven Expands Third-Party Delivery

Retailer enables online ordering for more customers
c-store register
Photograph: Shutterstock

IRVING, Texas 7-Eleven has joined with national delivery platforms Postmates and DoorDash, in addition to offering its proprietary 7Now delivery app, to make delivery from 7-Eleven stores available to more areas. Texas customers also can use Favor Delivery.

As COVID-19 pandemic-related stay-at-home and shelter-in-place orders are extended, some Americans prefer to remain in their homes rather than go to the store for basic necessities or even a treat. 7-Eleven is expanding on-demand delivery providers, giving customers more access to products. With this expansion, 7-Eleven and delivery companies offer on-demand ordering in more than 90% of participating U.S. 7-Eleven stores. For added peace of mind, customers can request contactless delivery for their orders, and they will be left at the door.

"How convenience is defined is completely different today than it was just a month ago," said Chris Tanco, chief operating officer for 7-Eleven. "Our customers are now looking for more convenient shopping solutions at home. Every day, 7-Eleven is working hard to come up with new ways to ensure that people can still get the products they need and want in the most convenient way for them."

Postmates, DoorDash and Favor are all app-based platforms that can be downloaded from the App Store or Google Play. Shoppers can also access the delivery platforms by visiting their websites. Shoppers may download or access their preferred delivery platform, search and select 7-Eleven from the list of retailers, click on products to order and pay in the app. On DoorDash, 7-Eleven can also be found in the Convenience tab at the top of the app. Deliveries will be sourced from the most convenient store and a nearby courier will fulfill the customer's order. Customers can also now search "7-eleven near me" across Google Search, Google Maps and Google Assistant to order from 7-Eleven locations.

"7-Eleven customers crave convenience and that's what we're here for, especially now when more customers are looking to get what they need without leaving their house," said Raghu Mahadevan, vice president of digital and head of delivery for 7-Eleven. "Expanding the marketplace beyond our stores has been a strategic goal, and these extraordinary times have accelerated our efforts to get the products our customers want and need to them as safely as possible."

Irving, Texas-based 7-Eleven operates, franchises or licenses more than 70,000 c-stores in 17 countries, including more than 9,300 in the United States. 7-Eleven is No. 1 on the Top 40 update to CSP's 2019 Top 202 ranking of U.S. c-store chains by number of retail outlets. CSP will release the complete 2020 list in June.

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