FiveStar Taps PlayerLync for Training

Mobile workforce platform connects frontline employees to head office
Photograph: Shutterstock

BARDSTOWN, Ky. FiveStar is tapping PlayerLync as its mobile workforce enablement platform to help bolster communication, training and employee engagement in its stores.

“We've grown as a company and have seen the need to change our approach. PlayerLync will assist getting messages out consistently and engage all types of employees. With ages ranging from 16 to 77 years, PlayerLync will provide the training and operational support employees want,” said Meredith Goodin, human resources generalist for FiveStar.

Having started in the NFL, PlayerLync is now available for restaurant and retail organizations, helping their frontline workforces receive information.

FiveStar's management now has more visibility into how its workforce, and stores, are performing. PlayerLync provides management with direct communication to the front line, overcoming the challenge of reaching employees without company email. Management can monitor and assess which training and operational content employees are engaging with, change or adjust processes as needed and use videos to further enhance their training strategy.

“With PlayerLync, we are able to utilize videos with our eLearning courses, an initiative we have wanted to implement for some time. We are excited about our partnership with PlayerLync and the possibilities they will provide for our organization,” said Goodin.

Greenwood Village, Colo.-based PlayerLync is a mobile workforce enablement platform that helps companies ensure that every frontline employee has the personalized and timely information they need to do their job, delivered automatically through their mobile device. From rolling out time sensitive information, compliance testing, operational checklists and how-to videos, PlayerLync provides access to personalized content for every frontline worker at their point of need.

Newcomb Oil Co., doing business as FiveStar, was founded in 1924 by J.C. Newcomb as an agent for Gulf Refining Co. In the 1980s, Newcomb Oil began operating convenience stores named FiveStar. Today, the company remains family-owned with more than 80 stores. The corporate headquarters isare in Bardstown, Ky.

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