Technology/Services

Maverik Selects Reflexis to Streamline Labor Scheduling

Retailer integrates workforce management chainwide
Photograph courtesy of Reflexis Systems

SALT LAKE CITY — Convenience-store retailer Maverik has selected Reflexis Systems’ Reflexis ONE to integrate and streamline store execution and labor scheduling for more than 6,000 team members across its approximately 360 locations.

Maverik, which operates in 11 states across the Intermountain West, including Arizona, Colorado, Idaho, New Mexico, Nebraska, Nevada, Oregon, South Dakota, Utah, Washington, and Wyoming, chose Reflexis ONE to replace two disparate task and workforce management solutions, the company said. Maverik will use Reflexis ONE solutions including Reflexis Real-Time Task Manager, Reflexis Workforce Scheduler and Reflexis Time and Attendance to simplify tasks, labor operations and compliance, while empowering associates to deliver exceptional customer experiences.

“We chose Reflexis Systems because of its integration capabilities that offered Maverik the opportunity to combine workforce scheduling, time and attendance, and task management into the same platform,” said Danielle Mattiussi, the Salt Lake City-based retailer's vice president of retail operations. “Migrating to Reflexis ONE, a fully integrated task and workforce management solution, will enable us to achieve next-level performance benefits by simplifying scheduling and task execution for our employees.”

Reflexis ONE helps employees save time by anticipating store demand to ensure that each location has the right people scheduled at the right times, based on factors such as skillsets, customer traffic and on-site workload, said the company. The platform brings together information from across the enterprise to solve the end-to-end work challenge, creating more efficient operations and enabling workers to spend more time serving the customer, it said.

“Reflexis ONE has a long track record of helping convenience stores streamline operations and achieve more accurate labor forecasts,” said Suresh Menon, senior vice president and general manager for software solutions for Zebra Technologies. “The platform’s integration of labor and task management capabilities allow Maverik to coordinate across stores, enhance execution and schedule labor to ensure every employee is visible, connected and fully optimized.”

The recent acquisition of Reflexis Systems by Zebra Technologies enables teams to simplify communications, enhance task execution, and align labor with demand via AI-powered forecasting.

Dedham, Mass.-based Reflexis Systems, now part of Zebra Technologies, provides intelligent workforce management, execution and communication solutions for multi-site organizations in retail, foodservice, hospitality and banking. More than 275 companies use Reflexis ONE to achieve measurable improvements in customer engagement and employee productivity and retention. Lincolnshire, Ill.-based Zebra empowers the front line in retail and ecommerce, manufacturing, transportation and logistics, healthcare, public sector and other industries to enable every asset and worker to be visible, connected and fully optimized. The company’s solutions help elevate the shopping experience, track and manage inventory and improve supply chain efficiency.

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