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7-Eleven Settles Over Speedway ADA Violations

Convenience stores failed to provide refueling assistance in accordance with Americans With Disabilities Act
Speedway convenience store gas station
Photograph courtesy of Marathon Petroleum Corp.

The U.S. Attorney’s Office has reached a resolution with Speedway convenience-store owner 7-Eleven Inc. in response to allegations that Speedway failed to provide refueling assistance to customers with disabilities in violation of the Americans with Disabilities Act of 1990 and related regulations.

“Speedway/7-Eleven has worked cooperatively to address this issue and promptly institute company-wide changes to ensure it is providing refueling assistance to individuals with disabilities as required by the ADA,” said U.S. Attorney Andrew Luger. “The U.S. Attorney’s Office is committed to enforcing the ADA and ensuring that individuals with disabilities are provided with reasonable accommodations.”

7-Eleven did not respond to a CSP request for comment.

The resolution follows a civil rights complaint filed by a person with disabilities alleging that Speedway failed on multiple occasions to provide refueling assistance to customers with disabilities in circumstances requiring that assistance.

As a result of the resolution, the company must distribute information about refueling assistance requirements and company policy to all Speedway locations and employees nationwide; ensure that Speedway employees are trained on the policy; ensure that telephone numbers and buttons located at or near fuel pumps contain accurate contact information; implement new procedures to ensure that Speedway takes specific corrective action when it receives refueling assistance complaints; and pay $26,000 to compensate the customer who filed the lawsuit.

This matter was handled by Assistant U.S. Attorney Kristen Rau of the District of Minnesota in Minneapolis coordination with the Disability Rights Section of the U.S. Department of Justice Civil Rights Division.

  • 7-Eleven is No. 1 on CSP’s 2023 Top 202 ranking of U.S. convenience-store chains by store count.

Irving, Texas-based 7-Eleven Inc. operates, franchises or licenses more than 13,000 convenience stores in the United States and Canada. In addition to 7-Eleven c-stores, the company operates and franchises Speedway and Stripes c-stores and the Laredo Taco Company and Raise the Roost Chicken and Biscuits brands. 7-Eleven completed the acquisition of 3,800 Speedway locations from Marathon Petroleum Corp., Findlay, Ohio, in 2021. In January, 7-Eleven entered into an agreement to acquire from Dallas-based Sunoco LP the 204 Stripes stores and Laredo Taco Company restaurants it didn’t already own.

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