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CSP’s Outlook Leadership Asks: What’s Next for Convenience?

Conference returns to the East Coast with industry experts, top retail executives and an NFL great
Photograph by W. Scott Mitchell

CHICAGO — CSP’s Outlook Leadership conference in August will seek to answer the primary question on retail leaders’ minds:What’s next for the convenience-retailing industry?

The industry saw another year of record inside and fuel sales but fewer transactions year over year and increased employee turnover. In addition, there’s increased competition from dollar stores and online retailers such as Amazon.

To continue to succeed, convenience stores must adapt and provide best-in-class customer service, personalized experiences and frictionless options. The industry must continue to be convenient. As the leading convenience publication and events company, CSP will address retailer concerns and offer the necessary insights during the conference to help retailers achieve these things and more. Outlook Leadership 2019 will be held Aug. 11-14 at the historic Omni Grove Park Inn in Asheville, N.C.

During this four-day event, attendees will learn about the future of fuels, commerce, marketing and leadership from experts and personalities such as Tom Kloza, global head of energy analysis for OPIS; two-time Super Bowl-winning quarterback Peyton Manning; and CART co-founder Sterling Hawkins. Plus, CSP’s own Mitch Morrison will sit down with top retail executives during two industry panels on marketing and reshaping business models.

Attendees will also hear exclusive CSP-Technomic research results during the opening general session, "The Era of Disruption: Is Your Business Built for Growth?" This study tapped top retail chains to answer a fundamental question: How must the convenience industry evolve its assets and offerings to compete effectively in the new age of retail?

“There is no question Outlook Leadership provides a significant return on your investment. Stimulating conversation with the right mix of decision-makers from the convenience and petroleum industry is, by itself, well worth your time and investment,” said Kristi Prior, conference director. “Add your receipt of only-received-here research results and thought-provoking speakers in an exceptional venue, and Outlook Leadership is a winning proposition.”

Retailers interested in attending Outlook Leadership 2019 should contact Jacob Winsor at (480) 337-3428 or

For suppliers interested in sponsoring Outlook Leadership 2019, fill out the form here. Or contact Amanda Buehner at (216) 978-8822 or

CSP magazine is the leading source of information for the $654 billion convenience-retailing industry. Our award-winning editors provide actionable solutions and data-driven trends to key decision-makers who rely on this information to combat disruption. CSP annually hosts Convenience Retailing University and the Outlook Leadership conference, two large-scale leadership events, as well as 15 small-format meetings in our EduNetworking series. Our team also delivers insights via our print publications, websites and daily newsletters.

Members help make our journalism possible. Become a CSP member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.


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