Fuels

Pilot Flying J Does DEF in Big Way

Expanding network to 1,800 lanes at 300 sites by May 2012

KNOXVILLE, Tenn. -- Pilot Flying J now offers Diesel Exhaust Fluid (DEF) at the pump at more than 600 fueling lanes at 135 nationwide locations, it said, the industry's largest network of DEF at the pump. With dozens of additional locations being added this fall, by October 1, Pilot Flying J will offer DEF at the pump at a total of more than 1,100 fuel lanes at 175 locations. By May 1, 2012, DEF will be available at 1,800 fuel lanes at 300 Pilot Flying J locations nationwide.

With this expanded service, Pilot Flying J allows drivers to dispense the fluid conveniently from the fuel island into the DEF tank of their truck or vehicle.

"The convenience of our customers is always our top priority, and we're proud to offer them this extensive network of DEF dispensers at Pilot Flying J locations nationwide. More pumps, more locations and more savings will make life easier for drivers everywhere," said Mark Hazelwood, Pilot Flying J executive vice president.

He added, "We recognize the requirements stemming from the 2010 emission reduction regulations and are doing everything we can to provide customers with fast, friendly and clean service while meeting these requirements. By October 1, DEF will be available at more than 1,100 diesel fuel lanes at Pilot Flying J locations across the country, and all DEF dispensed at the pump and sold in our stores is American Petroleum Institute-certified."

At Pilot Flying J travel centers and travel plazas, DEF and fuel dispensers are located together on one pump, so customers swipe their card once to refuel, fill up with DEF and get on their way. Drivers save time with just one stop at the fuel lane and only one transaction.

"We expect professional drivers will appreciate the convenience of the 1,100 at-the-pump DEF dispensers," Hazelwood said. "They'll save time without having to purchase and fill up using DEF bottles, also eliminating the need to carry and lift the 25-lb. containers. With DEF at the pump, there's less opportunity for spillage and possible equipment damage as spillage can cause corrosion to aluminum tanks. Offering DEF at the pump brings many advantages for our customers."

Diesel Exhaust Fluid (DEF) is a nontoxic solution of 67.5% water and 32.5% automotive grade urea. DEF is stable, colorless and odorless and meets accepted international standards for purity and composition. DEF is used in Selective Catalytic Reduction (SCR) systems to change the oxides of nitrogen emissions in diesel exhaust into nitrogen gas and water vapor. SCR is an after-treatment technology that treats exhaust gas downstream of the engine by injecting DEF into the exhaust stream. The goal of an SCR system is to reduce levels of NOx (oxides of nitrogen emitted from engines) in order to protect public health and the environment. Diesel engines purchased after Jan. 1, 2010, require the use of DEF in vehicles using SCR technology to reduce emissions and meet the Environmental Protection Agency (EPA) 2010 tailpipe standards.

Pilot Flying J is based in Knoxville, Tenn., and has more than 550 retail locations across North America. It is also one of the nation's largest wholesale fuel providers, delivering more than 500 million gallons of fuel to thousands of customers in 47 states and eight Canadian provinces. The company employs approximately 20,000 people and is the largest operator of travel centers and travel plazas in North America.

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