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Podcast: Breaking Down CSP’s 2022 Mystery Shop

Cameron Watt of Intouch Insight talks lessons learned from this year’s evaluation

ASHEVILLE, N.C. — How did Rutter’s win CSP's Mystery Shop for the third time?

CSP Senior Editor Hannah Hammond caught up with Cameron Watt, president and CEO of evaluation firm Intouch Insight, in August at the Outlook Leadership Conference, where Rutter's was presented Customer Experience Award for its success.

Watt spoke about the York, Pa.-based chain’s strengths, as well as what other convenience stores did well in 2022 and what needs to improve.  

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

Click here to hear more “At Your Convenience” podcasts.

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