Company News

Wawa Tops 2023 ‘Best Customer Service’ List

Ranks highest in annual Newsweek, Statista research
Photograph: Shutterstock

WAWA, Pa. — Wawa, Pa.-based Wawa was named the convenience store with the best customer service in Newsweek’s 2023 Americas Best Customer Service list, released in September.

“Good customer service is a big part of why we’re happy to shop at some places and not at others,” wrote Global Editor in Chief Nancy Cooper. “Being treated respectfully, cheerfully and helpfully is just as important as finding the right item at the right price.”

Newsweek partnered with data research firm Statista to identify the stores—brick-and-mortar and online—that consistently provide the best customer service, ranking them on a scale of 1 to 10.

“Whether it’s an easy-to-use website, a generous returns policy or just a friendly voice, these companies put the customer first,” she said.

Among convenience stores, the top five scores were:

In the gas-station category, Sunoco earned top recognition:

In fast-food restaurant chains:

  • Wendy’s: 9.37
  • Chick-fil-A: 9.09
  • In-N-Out Burger: 8.95
  • Zaxby’s: 8.88
  • Culver’s: 8.83

The 2023 America’s Best Customer Service rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. The awarded brands each received on average 100 evaluations from customers.

Evaluation criteria included quality of communication, professional competence, range of services, customer focus and accessibility.

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