CALGARY, Alberta -- Petro-Canada has signed an agreement with Radiant Systems Inc. to deploy Radiant's customer self-service food ordering and drive-through point-of-sale (POS) solutions to the Canadian convenience retailer's Neighbours sites.
"To compete effectively for the time-starved consumer, we have to offer not only great products, but also the fastest possible service," said Corinn Smith, advisor for downstream communications at Petro-Canada. "Radiant's Customer Self-Service solution puts the consumers in complete control of the details of their food orders and allows our staff [image-nocss] to focus on friendly service and preparing excellent meals."
The Neighbours stores use the Customer-Self Service and integrated Kitchen Production System to place orders from a range of food items that include specialty coffees, breakfast bagels, hot and cold made-to-order subs, grilled paninis, wraps and fresh salads. In addition to the in-store ordering kiosks, Radiant is providing POS hardware and software for all Neighbours drive-through locations.
Radiant has deployed more than 5,000 customer self-service ordering kiosks with top convenience retailers in the United States, Canada and the United Kingdom. Properly designed and implemented self-service solutions are proven to improve the speed of customer service, increase upsells and help ensure order accuracy, the company said.
Headquartered in Atlanta, Radiant Systems is a global provider of innovative technology to the hospitality, retail and entertainment industries. Its POS hardware and software solutions are being used in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues.
Petro-Canada, Calgary, Alberta, is one of Canada's largest oil and gas companies, operating in both the upstream and the downstream sectors of the industry in Canada and internationally.
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