HOUSTON & GREENSBORO, N.C. -- Shell Oil Products U.S. and Motiva Enterprises LLC--also a Shell-branded oil company--have signed an agreement with pump manufacturer Gilbarco Veeder-Root for Gilbarco to provide an exclusive Passport Service Offering (PSO) Plus Service to thousands of Shell-branded stations using Passport point-of-sale (POS) systems.
The agreement gives Shell-branded wholesalers access to the latest POS service "packs," new software versions to maintain payment card industry (PCI) compliance, including network-loyalty functionality and help-desk support.
"This agreement with Gilbarco Veeder-Root provides a great tool for our Shell-branded wholesalers," said Walt Gothard, Shell technology manager for North America. "It will allow them to have access to the latest software functionality and enhanced support through Gilbarco--all at a great value by leveraging the scale of the Shell network."
"The Gilbarco team is pleased to work with Shell to provide PSO Plus Service to all participating Passport locations," said Mike Schulte, president of Gilbarco Veeder-Root North America, Greensboro, N.C. "Our Plus Service will provide Shell-branded Passport customers with the latest software updates for superior system performance and remote diagnostics for maximum system uptime."
Under the PSO Plus Service program, Shell will manage the invoicing process via monthly electronic funds transfer (EFT) draft, which means that branded wholesalers won't have to prepay for a full year of service.
They also have a dedicated toll-free number to the Gilbarco help desk 24 hours a day for high service levels. Plus Service includes remote diagnostics and fix, to reduce the need for a technician visit, saving the wholesaler additional service costs. Gilbarco and Shell will also review help-desk metrics monthly and look for ways to continually raise the bar for service and wholesaler satisfaction.
Gilbarco's Passport POS system provides an intuitive touchscreen interface that minimizes training time, errors and shrinkage. Wholesalers realize unique benefits for managing and growing their business, including flexible fuel and merchandise discounting, loyalty programs and seamless connectivity to support the largest third-party partner program in the industry, including the industry's most comprehensive list of back office and loyalty partners.
Gilbarco Veeder-Root is a worldwide technology leader for retail and commercial fueling operations. It offers a broad range of integrated solutions from the forecourt to the convenience store and head office.
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