WALTHAM, Mass. — Global Partners LP is bringing the new self-checkout kiosk from Skip to Global’s 264 company-owned locations across the Northeast. This agreement comes after a successful pilot program that tested the new kiosk at select Global-owned stores.
- Global Partners LP, based in Waltham, Mass., is No. 27 in CSP’s 2021 Top 202 ranking of c-stores by store count.
After the pilot program, Global partnered with Skip based on growth in the percentage of store transactions at locations that implemented Skip’s kiosk, as well as positive customer feedback.
“With nearly 300 company-owned convenience markets across six states, Global needed a way to meet guest preference for contactless, quick check out. The Skip self-checkout kiosk requires no store construction, ships fully assembled to each store site and requires no employee training. We saw immediate shopper adoption the moment the kiosk turned on, proving the value of the Skip investment,” said Mark Cosenza, senior vice president of Global Partners.
The low-maintenance kiosk uses “heartbeat” artificial intelligence (AI) to cloud monitor and troubleshoot to detect and solve software issues in real-time, eliminating the need for time-consuming maintenance calls and highly specialized staff training.
“The retail industry is moving in a direction where dependence on staff members to solve on-site technical problems is no longer sustainable,” said Chase Thomason CEO of Skip. “We designed the software to be self-correcting so that cashiers can focus on the customer experience without having to perform tech support functions as well.”
Skip’s kiosk is also modular, allowing for several different configurations based on a retailer’s available floor and counter space.
Skip, Salt Lake City, provides cloud-based mobile and kiosk checkout to the convenience store, grocery and small-format retail industries through its suite of checkout technology.
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